About this role
Director of Customer Success – Semiconductor Business Unit at Itw. Location: Hatfield, Pennsylvania, United States. Role: overseeing operations, managing escalations, developing teams Requirements: Bachelor's degree required; MBA preferred. Minimum 7 years customer-facing experience with 5 years managerial experience. Semiconductor experience desirable. Strong leadership, project management, cross-functional coordination, and system ownership (CPQ/CRM/ERP). Category: Customer Service Seniority: Senior Level Tools: CPQ, CRM, ERP Commitment: Full Time Workplace: Onsite Languages: English