About this role
Coordenador(a) de Operações | PJ at PICPAY. Location: Sao Paulo, Sao Paulo, Brazil. Role: leading projects, managing initiatives, documenting processes Requirements: Lead and deliver omnichannel customer service projects (platforms, WhatsApp, IVR, chat, bots), manage AI/chatbot initiatives, define scope/budgets/metrics, and coordinate across product, tech, data and vendors. Category: Project and Program Management Seniority: Mid Level Tools: WhatsApp Business/API, URA, CRM, NLP Certifications: pmi, scrum, agile, kanban Commitment: Full Time Workplace: Onsite Languages: xv, Portuguese