About this role
Help Desk Level 2 at Kgroupcompanies. Location: Grand Rapids, Michigan, United States. Role: resolving issues, coordinating tasks, managing tickets Requirements: Experience supporting customers with RMM tools, strong hardware/software troubleshooting, clear communication, multitasking, comfort with AI/LLM tools, and cross-team coordination. Category: Information Technology Seniority: Mid Level Tools: ConnectWise RMM, Automate, LabTech, LLMs Commitment: Full Time Workplace: Onsite Languages: English