About this role
Service Desk Manager at Applause. Location: Framingham, Massachusetts, United States. Role: leading team, managing support, analyzing metrics Requirements: 5+ years IT experience with 3+ years in management; global team management; scripting (PowerShell, Python, JavaScript); Active Directory, SCCM/Jamf, Azure/Entra administration; Slack and Google Workspace admin; IT security; ServiceNow/Jira/Confluence experience. Category: Information Technology Seniority: Senior Level Tools: PowerShell, Python, JavaScript, Microsoft Active Directory, Slack, Google Workspace, Microsoft SCCM, Jamf, Microsoft Azure, Microsoft Entra, ServiceNow, Jira, Confluence Certifications: itil, pmp Commitment: Full Time Workplace: Hybrid Languages: English