About this role
Contact Management Associate at Hyundai Capital America. Location: Plano or Dallas. Role: administering dialer, monitoring performance, allocating calls Requirements: 2+ years call center experience with dialer administration and WFM configuration, associate degree or equivalent experience preferred, strong communication, Excel/Access/PowerPoint proficiency. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Access, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: nq, English