About this role
Contact Management Associate at Hyundai Capital America. Location: Atlanta, Georgia, United States. Role: administering dialer, monitoring performance, publishing reports Requirements: 2+ years call center experience including dialer administration and WFM configuration; knowledge of dialer and WFM systems; proficient with Microsoft Office (Excel, Access, PowerPoint); associate degree or equivalent experience; strong communication and organizational skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Access, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English