About this role
Contact Management Associate at Hyundai Capital America. Location: Plano or Dallas. Role: administering dialer, monitoring calls, reporting performance Requirements: 2+ years call center experience with dialer administration and WFM configuration; Associate degree or equivalent; strong communication, analytics, and Microsoft Office (Excel, Access, PowerPoint) skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Access, Microsoft PowerPoint, WFM, dialer Commitment: Full Time Workplace: Onsite Languages: English