About this role
IT Service Desk Lead - Philippines at SKIN AND CANCER INSTITUTE. Location: Cebu, Central Visayas, Philippines. Role: leading team, managing tickets, supporting endpoints Requirements: 4+ years IT support experience with 2+ years in a lead role; strong identity/access management, Microsoft platform administration, Windows/macOS support, VoIP and ITSM/ticketing experience; excellent US English communication. Category: Information Technology Seniority: Mid Level Tools: Microsoft Exchange, Microsoft 365, Microsoft Entra, Microsoft Defender, Windows, macOS, RingCentral, Genesys, Five9, Active Directory, ServiceNow, Freshservice, Zendesk Commitment: Full Time Workplace: Remote Languages: English