About this role
Technical Service Analyst I at Syneos - Commercial & Clinical/Corporation. Location: Hyderabad, Telangana, India. Role: providing support, diagnosing issues, managing accounts Requirements: Bachelor's in IT or related (or equivalent experience), 2+ years technical support/service desk experience, strong Windows/Microsoft 365 knowledge, ServiceNow/ticketing experience, AD/Azure AD user administration, bilingual English and Chinese, hands-on L1/L2 troubleshooting. Category: Information Technology Seniority: Entry Level Tools: Windows 11, macOS, Microsoft 365, Adobe, ServiceNow, Active Directory, Azure AD, Microsoft Teams, Intune, AVD, Outlook, VPN Commitment: Full Time Workplace: Onsite Languages: English, Chinese