About this role
Designated Technical Support Engineer at Glean. Location: Palo Alto or New York or Palo Alto. Role: Own support, Meet with customers, Document runbooks Requirements: Provide proactive and reactive technical support for designated customers; document runbooks; enable customers to leverage product features; coordinate with internal teams. Category: Customer Service Seniority: Mid Level Tools: REST API, Cloud Platforms (GCP, AWS, Azure), SSO/SAML/OAuth, Application logs, GitHub, Jira, Confluence, Linux, Kubernetes Commitment: Full Time Workplace: Remote Languages: English