About this role
Manager, Customer Experience & Journey Design at Prudential. Location: Hong Kong, Hong Kong, Hong Kong. Role: journey mapping, CX campaigns, stakeholder engagement Requirements: 5–7 years in customer experience, service design, or transformation roles in financial services/insurance; journey mapping; CX improvements; English & Chinese; Qualtrics/Power BI; multi-task execution. Category: Project and Program Management Seniority: Mid Level Tools: Qualtrics, Power BI, Excel, AI tools Commitment: Full Time Workplace: Onsite Languages: English, Chinese