About this role
Operations Quality Senior Manager at Domesticandgeneral. Location: Norwalk, Connecticut, United States. Role: leading quality, analyzing data, driving improvements Requirements: Significant contact centre quality management experience, operational leadership, designing QA/performance frameworks, call monitoring/analytics (Genesys or Verint), data analysis, stakeholder management, and ability to drive customer experience improvements. Must have legal right to work in the US. Category: Customer Service Seniority: Senior Level Tools: Genesys, Verint Commitment: Full Time Workplace: Remote Languages: English