About this role
Journey Management Specialist – Customer Journey & Intelligence at Abbluecross. Location: Edmonton, Alberta, Canada. Role: mapping journeys, facilitating workshops, analyzing data Requirements: 3+ years experience in customer journey management, service design, or customer experience; degree in related field or equivalent; strong analytical, facilitation, and communication skills; experience with VoC data and cross-functional collaboration. Category: Customer Service Seniority: Mid Level Tools: JourneyTrack, TheyDo, UXPressia, Figma, Mural, Miro, Qualtrics, Power BI Commitment: Full Time Workplace: Hybrid Languages: English