About this role
Customer Experience Lead at KiwiRail LTD. Location: Auckland, Auckland, New Zealand. Role: leading initiatives, conducting research, mapping journeys Requirements: Experience leading customer experience, service design or transformation; strong service design, journey mapping and customer research skills; familiarity with NPS/CES/VoC; stakeholder engagement and facilitation skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English