About this role
Director of Digital Customer Experience & AI Innovation at Verizon. Location: Temple Terrace or Rolling Meadows. Role: designing journeys, leading teams, integrating AI Requirements: Bachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms. Category: Customer Service Seniority: Senior Level Tools: Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English