About this role
Customer Success Manager 2 at Fin. Location: Sydney, New South Wales, Australia. Role: driving adoption, designing playbooks, owning onboarding Requirements: 2+ years in customer-facing SaaS/tech roles, experience with AI/automation and APIs, strong communication, data-driven mindset, ability to manage high-volume customer engagements and design scalable playbooks. Category: Customer Service Seniority: Entry Level Tools: Fin, Intercom, Claude Code, APIs Commitment: Full Time Workplace: Hybrid Languages: English