About this role
QA Lead, Risk Operations at Current. Location: New York, New York, United States. Role: governing QA, analyzing trends, preparing reports Requirements: 4+ years QA or risk operations experience in disputes/fraud; fluent in Reg E/Reg Z/CFPB at agent decision level; experience governing BPO QA, scorecard design, calibration, analytics, and reporting. Category: Quality Assurance Seniority: Mid Level Tools: Zendesk, Assembled, Qualtrics Commitment: Full Time Workplace: Onsite Languages: English