About this role
Customer Experience Quality Assurance Officer - Lubumbashi, DRC at BURN MANUFACTURING. Location: Lubumbashi, Haut-Katanga, Democratic Republic of Congo. Role: evaluating calls, monitoring compliance, providing feedback Requirements: Design and run call center QA programs, monitor collection calls and KYC, analyze performance data, provide feedback and training, ensure compliance; bilingual English/French and bachelor's degree preferred. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English, French