About this role
Managed Service QA Team Leader at Josys. Location: Kaihin Makuhari, Chiba, Japan. Role: leading QA, managing quality, improving processes Requirements: Experience in BPO/MSP/IT operations with QA/KPI design, incident management, SOP creation, and knowledge of ITIL/ISMS/SOC2; ability to lead QA team and drive process improvements. Category: Quality Assurance Seniority: Mid Level Tools: ITIL, ISMS, SOC2, SaaS Commitment: Full Time Workplace: Onsite Languages: Japanese