About this role
User Experience Lead - Franchisee Contact Center (she/he/they) (Poznań, WP, PL, 61-586) at Żabka Group. Location: Poznań, Greater Poland Voivodeship, Poland. Role: designing experiences, conducting research, analyzing metrics Requirements: Experience in Customer Experience, Contact Center or Customer Support; ability to analyze user needs, design CX improvements, collaborate cross-functionally, run user research and insights; English at B2 level. Category: Customer Service Seniority: Mid Level Tools: NPS, CSAT, CES, Customer Journey Mapping Commitment: Full Time, Contract Workplace: Hybrid Languages: English, Polish