About this role
Head of Customer Support at Dripify. Location: Kyiv or Barcelona or Porto or Tbilisi or Warsaw or Madrid or Lisbon or Budapest or Bucharest. Role: leading team, monitoring metrics, optimizing workflows Requirements: 5+ years managing international support teams, 2+ years in B2B SaaS support leadership, hiring/onboarding/mentoring experience, process design, QA, escalation management, and strong English communication. Category: Customer Service Seniority: Senior Level Tools: Intercom, Zendesk, Freshdesk, Gorgias, HubSpot, Zapier, Make, SQL Commitment: Full Time Workplace: Remote Languages: English