About this role
Kinetic Associate Director-IVR Strategy & Customer Automation at Windstream. Location: United States. Role: leading strategy, designing solutions, managing vendors Requirements: 10+ years experience in contact center technology or conversational AI, college degree, 3+ years supervisory experience, experience with conversational AI, vendor management, customer journey design, and analytics. Category: Customer Service Seniority: Senior Level Tools: Nice, Genesys, Talkdesk, IVR, APIs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams Commitment: Full Time Workplace: Remote Languages: English