About this role
Senior Manager, IT Service Management Process at AFCA. Location: Melbourne, Victoria, Australia. Role: owning processes, designing processes, leading teams Requirements: Extensive IT Service Management and ITIL experience; hands-on with ITSM platforms (Freshservice); process design, CMDB, governance, stakeholder engagement, and people leadership. Category: Information Technology Seniority: Senior Level Tools: Freshservice Certifications: itil, itil v4 managing professional Commitment: Full Time Workplace: Hybrid Languages: English