About this role
Contact Center Transformation Architect - CCaaS Strategy at EXL Talent Acquisition Team. Location: Phoenix or Chandler or New York City or United States. Role: assessing capabilities, designing architecture, enabling analytics Requirements: 8+ years contact center architecture/CCaaS consulting experience, expertise in IVR, omnichannel, routing, WFM, analytics; experience leading cloud migrations, designing target architectures, and stakeholder management. Category: Project and Program Management Seniority: Senior Level Tools: Five9, Genesys, NICE CXone, Amazon Connect, Google Contact Center technologies Commitment: Full Time Workplace: Hybrid Languages: English