About this role
Support Consultant (1st line) at Pacera. Location: Riga, Latvia. Role: handling tickets, triaging tickets, escalating issues Requirements: 2+ years customer service/technical support; experience with ITSM tools (Jira), basic SaaS troubleshooting, awareness of ITIL, understanding of finance close/consolidation/reporting beneficial, strong communication and ticket ownership. Category: Customer Service Seniority: Entry Level Tools: Jira Commitment: Full Time Workplace: Hybrid Languages: English