About this role
VP, AI Services at Toptal. Location: Canada. Role: leading practice, engaging clients, overseeing delivery Requirements: Bachelor's degree, 10+ years IT services experience with 5+ years senior leadership in MSP/consulting; ServiceNow and ITIL v4 expertise; P&L responsibility; experience applying AI/ML in ITSM; strong executive communication. Category: Project and Program Management Seniority: Senior Level Tools: ServiceNow, ITSM Pro, ITOM, Virtual Agent, Now Assist, Predictive Intelligence, NLU, Azure OpenAI, AWS Bedrock, Anthropic, OpenAI, Moogsoft, BigPanda, Dynatrace Certifications: itil managing professional, itil strategic leader, servicenow cis-itsm Commitment: Full Time Workplace: Remote Languages: English