About this role
VP, AI Services - US-Based at Toptal. Location: United States or North America. Role: leading practice, advising clients, overseeing delivery Requirements: Bachelor's degree, 10+ years IT services (5+ years senior leadership in MSP/consulting), ServiceNow and ITIL v4 expertise, practice building and P&L experience, applied AI/ML in ITSM, executive client advisory, outstanding communication. Category: Design Seniority: Senior Level Tools: ServiceNow, ITSM Pro, ITOM, Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, Azure OpenAI, AWS Bedrock, Anthropic, OpenAI, LLMs, Moogsoft, BigPanda, Dynatrace, ITIL v4 Certifications: itil managing professional, itil strategic leader, servicenow cis-itsm Commitment: Full Time Workplace: Remote Languages: English