About this role
1st Line Support Consultant at Wilhelmsen. Location: Kuala Lumpur, Kuala Lumpur, Malaysia. Role: resolving incidents, managing requests, maintaining knowledge Requirements: 2+ years technical service desk experience; hands-on with Microsoft 365, Entra ID, endpoint support (Windows/macOS/Intune), ServiceNow; ITIL 4 Foundation; strong English and ability to work rotating shifts. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft 365, Entra ID, Windows 10, Windows 11, macOS, Intune Certifications: itil 4 foundation, microsoft 365 fundamentals (ms-900), microsoft 365 endpoint administrator (md-102), comptia a+ Commitment: Full Time Workplace: Onsite Languages: English