About this role
Warranty Handling
▪Physical and virtual tire damage inspection
▪Review and process tire warranty and quality claims from dealers and customers
▪Assess claim validity based on technical standards, usage conditions, and warranty policies
▪Support basic claim handling and escalate technical or quality issues to relevant teams (TCS, Quality, Sales)
▪Enter, update, and manage complaint data in internal systems (e.g., SAP, CRM)
▪Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards
▪Escalate technical, quality, or claim-related issues to appropriate teams
▪Identify recurring issues and report trends for product improvement
▪Consult and train sales team in technical questions/aspects
▪Create/carry out technical trainings and presentation to external and internal customers (products, tire technology, care & maintenance, etc.)
Product Quality
▪Ensure qualified resolution of technical and/or product related questions from users, fleets and dealers
▪Analysis, evaluation and reporting of product quality and performance
▪Evaluate and report product performance vs competition and identify gaps for benchmarking
Inquiry Handling
▪Handle incoming inquiries via phone, website, email, and online platforms and respond to questions
▪Coordinate and manage call center supported by marketing, sales, logistics to resolve customer requests
▪Register and update customer inquiries and cases in internal systems
▪Ensure accuracy and completeness of inquiry records and follow-up actions
Regulation
▪Execute domestic certification and registration operations, including KC, Energy Efficiency Ratings, and Tire Noise regulations
▪Manage the full certification lifecycle, covering application, amendment, renewal, and ongoing maintenance
▪Coordinate registrations and submissions through government authority portals and systems
▪Support on-site inspections, audits, and regulatory issue resolution through evidence preparation and systematic issue tracking
▪ Bachelor’s degree in related field, specialized in Engineering preferred
▪ Min 3 years of job experience in tire or automobile industry/service, preferably in the area of customer service within the tire industry.
▪ Professional experience in problem solving and decision-making processes
▪ Intermediate level of English with excellent communication skill in Korean
콘티넨탈과 함께할 준비가 되셨다면, 온라인 입사지원으로 그 첫 걸음을 시작하세요.