About this role
Customer Relations Consultant (EDR) 12month contract at Boq. Location: Brisbane or Melbourne or Sydney. Role: managing complaints, preparing responses, negotiating outcomes Requirements: Extensive banking and regulatory knowledge (RG 271, Privacy Act), experience managing IDR/EDR complaints through AFCA, strong investigation, negotiation, written and verbal communication, and ability to identify trends and systemic issues. Category: Customer Service Seniority: Mid Level Commitment: Full Time, Contract Workplace: Onsite Languages: English