About this role
Disputes Real Time Workforce Consultant at Velera. Location: United States. Role: allocating resources, monitoring adherence, analyzing reports Requirements: Associate degree or equivalent, 2+ years call center or disputes operations experience, workforce management knowledge, scheduling and reporting skills, proficiency with scheduling and analytics tools, strong communication and analytical skills. Category: Business Operations Seniority: Entry Level Tools: NICE WFM, First Disputes, Actone, Resolution Center, Microsoft Windows, Microsoft Word, Power BI, Qlik, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English