About this role
Consultor Sr de operaciones BPO at Sitio de Oportunidades Empleo Grupo Coppel. Location: Culiacan, Sinaloa, Mexico. Role: authorizing actions, administering tools, coordinating transfers Requirements: Manage and validate BPO services, administer ITSM tools, prioritize backlog, coordinate system changes, apply data policies, and lead a small team; ITSM and SQL knowledge and ITIL practices required. Category: Consulting Services Seniority: Mid Level Tools: ITSM, SQL, KDB Certifications: itil Commitment: Full Time Workplace: Onsite Languages: Spanish