About this role
Help Desk Technician I - Mon-Fri (6AM-230PM) at Redriver. Location: Chantilly, Virginia, United States. Role: handling incidents, escalating issues, troubleshooting systems Requirements: 1+ years IT support experience with Windows administration, Active Directory, DHCP, DNS, Group Policy; experience with Windows/macOS/iOS/Android; customer service in SLA-driven environments; familiarity with remote management tools and basic backup/virtualization concepts. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, iOS, Android, Active Directory, DHCP, DNS, Group Policy, TeamViewer, ScreenConnect, RDP, Remote Desktop Services, Microsoft 365, Microsoft Azure Certifications: comptia a+, comptia network+, mcse, ms-900, ms-102, microsoft azure administrator Commitment: Full Time Workplace: Onsite Languages: English