About this role
IT Second Line Technician at Protect Line LTD. Location: Bournemouth, Dorset, United Kingdom. Role: diagnosing issues, supporting infrastructure, managing tickets Requirements: 2nd-line IT support experience; Windows 10/11 and Windows Server knowledge; Microsoft 365 and Active Directory/Entra administration; networking fundamentals; ticketing/SLA experience; strong troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint, Microsoft OneDrive, Microsoft Teams, Active Directory, Microsoft Entra, Microsoft Windows 10/11, Microsoft Windows Server, Microsoft Intune, Microsoft Azure, CRM, VoIP, MFA, Conditional Access, endpoint protection, TCP/IP, DNS, DHCP, VPN, VLAN Commitment: Full Time Workplace: Onsite Languages: English