About this role
Help Desk Technician - Overnight - Top Secret at PROSOFT. Location: Portsmouth, Virginia, United States. Role: providing support, troubleshooting hardware, managing accounts Requirements: Top Secret clearance (SCI eligible), CompTIA Security+ CE required, 2+ years tier II support experience (4+ for tier III), experience with Windows/macOS, Microsoft 365, RDP, SCCM, ticketing systems, Active Directory, and networking basics. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), ServiceNow, BMC Remedy, Jira, Active Directory Certifications: security+ ce, a+, itil v4 foundation, microsoft 365 fundamentals, azure fundamentals Commitment: Full Time Workplace: Onsite Languages: English