About this role
Lead Field Service and Desktop Support Technician at Cognizant. Location: United States. Role: resolving incidents, monitoring endpoints, installing equipment Requirements: 4+ years enterprise onsite desktop support experience; hands-on Nexthink, SCCM, ITSM; Windows troubleshooting, basic networking (IP/DNS/VPN); AV, mobile device, and printer support; strong communication and incident management skills. Category: Information Technology Seniority: Mid Level Tools: Nexthink, IT Shop, SCCM, Windows 11, Cisco VC, ITSM Certifications: itil foundation, microsoft modern desktop administrator associate Commitment: Full Time Workplace: Onsite Languages: English