About this role
Advanced Technical Support Technician at Cognizant. Location: Guadalajara, Jalisco, Mexico. Role: managing applications, troubleshooting incidents, mentoring staff Requirements: Onsite application support for enterprise Service Desk platforms; advanced troubleshooting across OS, databases, and integrations; incident/request management; mentoring staff; ITIL and service management certifications recommended. Category: Information Technology Seniority: Senior Level Tools: Service Desk Certifications: itil foundation, service management, application support Commitment: Full Time Workplace: Onsite Languages: English