About this role
Service Desk Technician II at Ntiva. Location: Lombard or McLean or Shreveport or Overland Park or United States. Role: managing tickets, troubleshooting issues, maintaining documentation Requirements: 2+ years help desk experience; proficiency with Microsoft 365, Google Workspace, Microsoft Exchange, Hyper-V/VMware, ConnectWise Manage, cloud consoles, networking hardware, iOS/Android, VOIP; strong troubleshooting, documentation, and communication skills. Category: Information Technology Seniority: Entry Level Tools: ConnectWise Manage, Microsoft 365, Google Workspace, Microsoft Exchange, Hyper-V, VMware, iOS, Android, VOIP Certifications: comptia a+, comptia network+, comptia security+, microsoft, itil Commitment: Full Time Workplace: Remote Languages: English