About this role
Senior Service Desk Technician at SALT Dental Partners. Location: Franklin, Tennessee, United States. Role: resolving incidents, supporting practices, creating documentation Requirements: Bachelor's in CS/IT or related, 5+ years IT support (2+ in Tier 2/senior desk), Windows/macOS and Microsoft 365 experience, AD/Entra ID and networking fundamentals, familiarity with Denticon/Cloud 9/DSN Cloud and ITIL processes. Category: Information Technology Seniority: Senior Level Tools: Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Active Directory, Entra ID, Denticon, Cloud 9, DSN Cloud, DHCP, DNS, Wi-Fi, VPN, VoIP, ITIL Certifications: comptia a+, network+, itil foundation, microsoft Commitment: Full Time Workplace: Onsite Languages: English