About this role
Desktop Support Technician at Behavioral Health Group (BHG). Location: Dallas, Texas, United States. Role: supporting users, troubleshooting hardware, maintaining systems Requirements: Associate degree or 2+ years IT/desktop support experience; valid driver’s license; experience with Active Directory/Azure AD and Microsoft Office 365; CompTIA A+ or MCDST preferred; on-call availability and strong customer service skills. Category: Information Technology Seniority: Entry Level Tools: IMACS, Methadone Pumps, Signature Pads, Credit Card Machines, Laptops, Desktop Computers, Thermal Printers, MFC Printers, Docks, Wireless Keyboard and Mice, Polycom Phones, Cisco Phones, iPhones, iPads, Switches, Routers, APCs, Intercom System, Web Cameras, Security Cameras, Audio Hardware, Electronic Health Record Systems, Microsoft Windows 10, Microsoft Windows 11, Microsoft Office 365 Suite, Microsoft OneDrive, Microsoft BitLocker, Microsoft Active Directory, Microsoft Azure Active Directory, Remote Desktop Connection, Microsoft Teams, 8x8, Control Up Console, Manage Engine Endpoint Central, Paper Save, Fax2Mail, Microsoft O365 Admin Center, Microsoft Exchange Admin Center, Microsoft SharePoint, Carbon Black, Printer Logic Certifications: mcdst, comptia a+ Commitment: Full Time Workplace: Onsite Languages: English