About this role
Senior Desktop Support Technician at Cain Watters & Associates, LLC. Location: Frisco, Texas, United States. Role: resolving issues, configuring systems, mentoring staff Requirements: Deliver advanced desktop and AV support, troubleshoot hardware/software and network issues, manage deployments, mentor junior staff, and meet SLA targets. Experience with Windows 11, Microsoft 365/Azure, ticketing, and endpoint protection preferred. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft Office, Microsoft 365, Azure Certifications: comptia a+, itil foundation, microsoft: modern desktop administrator Commitment: Full Time Workplace: Onsite Languages: English