About this role
Técnico Help Desk N1 (H/M/D at Grupo Ilunion S.L.. Location: Madrid, Community of Madrid, Spain. Role: resolving incidents, managing tickets, supporting users Requirements: 4+ years Help Desk N1/N2 experience in corporate environments, FP Superior ASIR or similar, ServiceNow/ticketing experience, Microsoft 365, Windows, Intune, Active Directory/Entra ID, networking knowledge, English B1 minimum. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Windows 10, Windows 11, Active Directory, Entra ID, Intune, Autopilot, ServiceNow, Outlook, Teams, OneDrive, SharePoint, TCP/IP, DNS, DHCP, VPN, WiFi Commitment: Full Time Workplace: Hybrid Languages: English, Spanish