About this role
Product Technical Support Technician III at Fis. Location: Jacksonville, Florida, United States. Role: providing support, troubleshooting issues, coordinating resolution Requirements: 1-3 years customer support experience, strong communication, troubleshooting and critical thinking; familiarity with payment workflows, CRM/ticket systems; ability to coordinate with product and ops teams. Category: Customer Service Seniority: Entry Level Tools: CRM, GIACT, Early Warning Services (EWS), LexisNexis, Socure Commitment: Full Time Workplace: Hybrid Languages: English