About this role
FULLY REMOTE - Helpdesk Technician in New Mexico at PROTOCALL SERVICES INC.. Location: New Mexico, United States. Role: responding tickets, documenting incidents, troubleshooting hardware Requirements: Provide frontline technical support, diagnose and resolve basic hardware/software issues, use Freshservice for ticketing, and communicate effectively. Category: Information Technology Seniority: Entry Level Tools: Freshservice Commitment: Full Time Workplace: Remote Languages: English