About this role
IT Desktop Technician at Viavisolutions. Location: Santa Rosa, California, United States. Role: troubleshooting endpoints, supporting users, managing incidents Requirements: Associate degree or technical certification (or equivalent experience),2+ years desktop/support experience,working knowledge of Windows and Microsoft 365,ServiceNow experience,endpoint troubleshooting and customer service skills. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft 365, Microsoft Intune, SCCM, Windows Autopilot, Apple Business Manager, Windows Commitment: Full Time Workplace: Onsite Languages: English