About this role
IT Service Desk Technician at Northwest Federal Credit Union. Location: Herndon, Virginia, United States. Role: categorizing calls, resolving incidents, creating tickets Requirements: High school diploma or equivalent; ~1 year IT troubleshooting or call-center experience preferred; experience with Windows, Office, hardware, networking, IT security, VDI, Microsoft Domain Services, Linux, and unified communications; strong communication and documentation skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Office, Microsoft Domain Services, Virtual Desktop Interface (VDI), Linux, Unified Communications Commitment: Full Time Workplace: Hybrid Languages: English