About this role
Technicien Helpdesk Anglophone at Inetum. Location: Casablanca, Casablanca-Settat, Morocco. Role: supporting users, diagnosing incidents, resolving incidents Requirements: 1–3 years helpdesk/N1 support experience; fluent English; knowledge of Windows, Microsoft Office 365, ticketing tools (Jira/GLPI/ServiceNow), basic networking (TCP/IP, VPN, Wi‑Fi); customer service skills. Category: Information Technology Seniority: Senior Level Tools: Windows, Microsoft Office 365, Jira, GLPI, ServiceNow, TCP/IP, VPN, Wi‑Fi Commitment: Full Time Workplace: Hybrid Languages: English, French