About this role
Tier II Service Desk at Flex Technologies. Location: Hunt Valley, Maryland, United States. Role: resolving tickets, troubleshooting issues, mentoring technicians Requirements: High school diploma, 1+ year IT service/help desk experience, valid driver's license and reliable transportation for customer-site travel, Microsoft M365 experience, strong written/verbal communication; A+/Network+/Security+ preferred. Category: Information Technology Seniority: Entry Level Tools: Microsoft M365 Suite, ConnectWise, Autotask Certifications: a+, network+, security+ Commitment: Full Time Workplace: Hybrid Languages: English