About this role
FULLY REMOTE - Helpdesk Technician in North Carolina at PROTOCALL SERVICES INC.. Location: North Carolina, United States. Role: processing requests, troubleshooting systems, documenting incidents Requirements: Provide frontline technical support, troubleshoot hardware/software/account issues, document incidents, escalate complex problems, and communicate clearly with end users. Category: Information Technology Seniority: Entry Level Tools: Freshservice Commitment: Full Time Workplace: Remote Languages: English