About this role
Customer Retention Specialist (Pacific Time Hours) at Trupanion. Location: Seattle or Alabama or California or Florida or Georgia or Illinois or Nevada or New York or United States or Canada. Role: educating customers, managing calls, documenting interactions Requirements: 3+ years retention/account management experience in a call center, 1+ year customer service experience, strong de-escalation and communication skills, CRM proficiency, reliable hard-wired internet, and ability to obtain P&C licensing. Category: Customer Service Seniority: Mid Level Tools: CRM Certifications: p&c Commitment: Full Time Workplace: Remote Languages: English